Everything you need to know about choosing, ordering, and receiving your AED.

AEDs

No training required! Today’s AEDs are made for everyday people, whether you’ve got medical training or not. Your AED will guide you through every step with easy-to-understand voice prompts, from placing the pads to delivering a shock. That said, taking a CPR and AED course is always a great idea if you'd like to feel extra confident. 

Yep, AEDs are built with everyday users in mind, not medical professionals. Your device analyzes the heart’s rhythm and will only deliver a shock if one is actually needed, so you won't have to make that call yourself.

Most AEDs come with the device itself, electrode pads, a battery, and basic setup instructions. Some models combine the battery and pads into a single all-in-one cartridge. Our AED packages may also include a carrying case, wall cabinet, rescue kit, and signage. Check the product page to see exactly what's in the box.

We recommend thinking about where you'll keep it and who might use it. Key things to consider are ease of use (especially for first-time users), where it'll be stored (indoors, a seasonal property like a cottage, or in the cab of your truck for more rugged adventures), and whether you'd prefer a semi-automatic model (you press a button to deliver the shock) or a fully automatic one (the device delivers the shock on its own). Not sure where to start? Give us a call! We're happy to help you figure out what fits your situation.

The main ongoing costs are replacement pads and batteries, which typically need replacing every four to five years depending on your device. Some models use an all-in-one cartridge that covers both, which makes your life even easier. Beyond that, most AEDs run self-checks automatically, so there's no regular service or professional maintenance required.

Shipping

Delivery times can vary depending on your location. Once your order ships, you'll receive tracking information so you can follow its progress. If you have questions about timing for a specific order, reach out and we’ll get things sorted out for you.

SimplyAED ships to all provinces and territories across Canada. Please note that we do not ship outside of Canada, and additional charges may apply to regions only accessible by air.

We work with reputable Canadian carriers to get your order to you. The courier used for your order will be confirmed when your tracking information is sent.

You bet! Online orders of $99.00 or more (before taxes) qualify for free ground shipping anywhere in Canada. Orders under $99.00 have a flat rate shipping fee of $16.95.

When you need your AED in a hurry, expedited shipping is available on select products. Additional charges may apply. If you need your AED urgently, contact us right away and we'll do everything we can to help.

Orders

Once your order leaves our warehouse, you'll receive tracking information by email. We ask that you keep an eye on that tracking and take any steps needed for successful delivery, like signing for the package or picking it up from the post office or courier depot. If something looks off, contact us right away.

Note that AED units and DG-rated batteries are final sale and not eligible for return. 

Other products in their original, unopened packaging are eligible for a refund if returned within 15 days of delivery. Returns between 15 and 20 days are subject to a 15% restocking fee, and returns beyond 20 days are not accepted. Shipping costs for returns are the customer's responsibility, and refunds are processed within 14 days of the item arriving back at our warehouse.

Your order is managed directly by the SimplyAED team, powered by AED Advantage — the same superstars behind heart safety programs in schools, businesses, and communities across Canada. If you have any questions or issues with your order, contact us and we'll take care of it.

Warranty coverage varies by manufacturer and model. Details for each device can be found on its product page. If you have questions about the warranty on a specific AED, give us a call and we can chat about what's covered.

If you think your AED may have a warranty issue, contact us ASAP. Our team will help you understand what's covered and walk you through the next steps to get it resolved.